Can I switch to Octopus in all of the Spanish territories ?

Why should I switch to Octopus?

Can I change my tariff?

What can I do if there is any issue with the switch?

If I have estimate readings, what should I do?

Can I keep my actual contract on my new home?

Why is your energy green?

Can I change my power capacity? 

What power capacity does my home need? 

Can I change my power capacity with the switch?

Do I need a new meter?

Does Octopus charge exit fees?

When is my switch going to happen?

Do I have to call my current supplier to inform about the switch?

Where can I find my CUPS code?

What do I need to switch?

Do I need to send my meter readings?

Where can I check my bills?

I'm renting out my property - should I change the tenant on my contract? 

How long does it take to make the change of tenancy? 

I am moving house, should I end my contract? 

How can I make a change of tenancy? 

Who can use the Solar Wallet? 

Which tariffs include the Solar Wallet?

How can I request it?

What if I don't have solar panels yet?

Is there a monthly fee?

Can I offset the surplus in my second home?

How do I invite my friends?

What if my family member is already with Octopus?

Can I recommend another residence that is also in my name?

When will I receive the credit?

Does the credit expire?

Is there a limit to the credit I can receive?

How will I know when the credit is applied?

Can I receive the credit in cash?

What if I leave Octopus and still have credit?

faqs page

Referidos

Solar Wallet

sobre Octopus

me mudo

facturas y pagos

como hacer el cambio

cambios en el contrato

We couldn't find what you're looking for, but it's probably in here somewhere!

Page 404

At Octopus we love helping you save money with green energy, and nothing would please us more than to bring those savings to your second home too. Now you can register your second home and you'll get a 70€ gift on your first electricity bill.

Add another home and get 70€ electricity credit

Through this configuration panel, the user can accept or reject cookies in a granular way according to their type (analytics cookies and advertising/marketing cookies). Essential cookies are pre-selected by default as they are necessary for the proper functioning of the website and are not subject to user consent. Users can obtain information about the purpose of each cookie type by hovering over the question mark icon.

Additionally, if the user saves their choice using the 'Save my settings' option without selecting any cookies, this will be equivalent to rejecting all cookies.

We value your privacy

You can find more information about the cookies used on the website in our {value}.

Oh, oh... Something went wrong

We help you

Something went wrong

We help you by phone

FAQ’s

What customers think about Octopus

Google reviews

We apologise for any inconvenience and look forward to having you join the Octopus Energy family very soon!

In the meantime, we invite you to read more about our green energy and what sets us apart on our {blog}.

Thanks for your interest in joining the Octopus family.

If you would like us to notify you by email or give you a call when it’s updated, please leave us your contact information.

We are currently updating our sign-up form. We hope it will be available very soon.

More information

We and our partners use cookies and process personal data such as IP address or browser information to personalise the advertising you see. This helps us show you more relevant ads and improve your internet experience. We also use it to measure results or adjust our website content. Because we value your privacy, we request your permission to use cookies.

Uh oh

Cookies policy

Reset password

For your security, there are some passwords we do not accept:

Preguntas y respuestas related about octopus.

Questions and answers to common questions.

Questions and answers related to invoices and payments.

Preguntas y respuestas related contract changes

Questions and answers related to Octopus.

Questions and answers related to billing and payments

How long does it take to change the ownership of my account?

Can I change my power capacity when I make the switch?

Questions and answers related to changes in your contract.

I'm moving home, do I need to drop my supply?

what should I do if my meter readings are estimated?

Will I have an exit fee if I decide to leave?

Questions and answers to the most frequent questions

Questions and answers related to the energy supplier change

Can I keep my current tariff with my new property?

Questions and answers related to moving home.

Do I need to inform my old provider of my decision to switch?

How do I change the ownership of my account?

Can I switch to Octopus from anywhere in Spain?

Questions and answers related to switching supplier.

Preguntas y respuestas related to moving out

How can I make a change of tenancy?

How can we help you?