At present it is possible to join us in all the Spanish territories except the Canary Islands, Ceuta and Melilla.

Our priority is to generate 100% green energy making it easier for us to move to a net zero emissions future. We know this is possible, but only if more people like you join us. There’s no small print with us, nor additional costs or insurance.

In Octopus, we buy 1 kW of green energy for each kw you spend at home. This means that all of the energy you consume has a 100% green source.

But that’s not all. Octopus is a lot more than an energy supplier, and is involved in other green projects and investments such as Electric Vehicles (EVs), EV chargers, smart meters and generating 100% renewable energy.

All our contracts have a 12-month duration. This does NOT mean you have exit fees, it means your contract (including your tariff) has a 1-year duration. Before its expiry, we will contact you to inform you what is going to happen. And then we'll update it automatically to the closest similar tariff. There may be a price change associated with this update, but we will inform you of your renewal fee.

By law, you can make one power modification per year, although experience tells us that you can in fact decrease and increase it as many times as you want. This modification has some associated costs, which the distributor in your area charges and are regulated by the Ministry of Industry:

Decrease power cost: 9,04€ + + 21% VAT

Increase power cost:

The amount will be charged on the first bill with the power change.

If you want us to change the power of your contract, please contact us by sending an email to hola@octopusenergy.es.

By law, you can make one power modification per year, although experience tells us that you can in fact decrease and increase it as many times as you want. This modification has some associated costs, which the distributor in your area charges and are regulated by the Ministry of Industry:

Decrease power cost: 9,04€ + + 21% VAT

Increase power cost:

The amount will be charged on the first bill with the power change.

If you want us to change the power of your contract, please contact us by sending an email to hola@octopusenergy.es.

Power capacity depends on your installation and your consumption. You can verify the average consumption and your power capacity peaks in the last year from your account on your distributor website. if you need help, you can email us at hola@octopusenergy.es

On the first page of your bill you can find your distributor’s phone number to call them anytime you have an issue or breakdown.

You can also contact us on hola@octopusenergy.es and we’ll help you to get in touch with your distributor.

When you switch to Octopus, your contract must be made with the same power you have contracted with your current company. Once your registration is formalized, you can request a power capacity change anytime just by sending us an email to hola@octopusenergy.es once we have notified you that your switch is completed.

In Spain, switching energy companies does not mean a new meter. It will only be replaced if there is an issue with it.

NONE of our tariffs have exit fees. You can leave whenever you want, and the month before your conditions end, we will inform you of your renewal fee.

If everything is OK, it takes between 48 and 72 working hours. You’ll be always updated about the process via email, and in your account.

It is not necessary, you can relax. We’ll do everything for you. We recommend you to verify if you have any exit fees with your current energy supplier before switching to Octopus. We don’t have any exit fees but most companies in Spain do.

You can find it on any previous bill, whether is a recent one or not, since it's a code that never changes. This code is necessary to make the switch since it’s a unique code that identifies your meter.

It has from 20 to 22 characters and begins with “ES”. Something like this: ES1234567891234567XX.

You’ll only need to give us your personal data, a copy of your current bill or CUPS code, an email address and your bank account number.

You should not receive this, as most of the meters in Spain are smart meters and your distributor has real time readings from them.

Anyway, if it happens, you can send us an email to hola@octopusenergy.es and we’ll help you to resolve this.

No, you don’t have to. Maybe sometimes we will ask you for your readings, but just if there is some issue with your metre or with your bills. All our bills are based on the readings that your distributor provides us.

Every time we generate a bill, we’ll send it to you via email. You can also access all your previous bills with Octopus from your personal account.

You will have to make another contract through our website for your new supply point and send us an email to inform us that you have moved.

The debts of a contract are for the tenant, no matter who pays the bills. So, if you rent your home and don’t change the tenancy, you’ll be responsible for all the debts of the contract, even if you don’t live there

The change of ownership is a procedure we request from the distributor in your area. It usually takes from 48 to 72 business hours, but it depends on the agility of the distributor.

If you end your contract, your supply will be cut, and the new tenant will pay a significant amount of money to reconnect. Octopus always recommends making a change of tenancy instead of this.

If you need it, we’ll end your contract with the tenant’s consent. This will have a cost of 10,94€ (VAT included) from your distributor.

You can send us an email to hola@octopusenergy.es giving us the new tenant’s personal data so we can begin the process.

Solar Wallet is automatically available for any Octopus customers who have a solar surplus, without the need for any additional procedures. This includes all Octopus customers who already have solar panels or plan to install them, as well as consumers with solar panels who switch to Octopus

You can enjoy the Octupus Solar Wallet with all of our tariffs

If you haven't done so already, you will need to contact your local distributor to register your energy surplus. We can assist you with this process. If you have already completed this procedure and are generating surplus, we have already activated your Solar Wallet for free.If you join the Octopus family and already have panels or install them, we will automatically activate your Octopus Solar Wallet

If you don't have solar panels at home yet, we can help you install them through Octopus' own 5-star service. We will also handle all the subsidies on your behalf, ensuring you pay as little as possible and recover your investment faster

None

You'll be able to share your Solar Wallet balance with any other Octopus customer. We tell you how in this blog solar wallet surplus sharing.

Log in to your customer account, and you'll see the OctoFriends section. Copy your personal code and share it with anyone you want. You can also click on the "Send an email," "Send a WhatsApp," "Share on Facebook," and "Post a Tweet" buttons to share it directly. When your friends receive your code, they just need to click to see the page where we explain all the benefits of joining Octopus, in addition to the prize they will receive if they join, thanks to you (yes, they will also get 50€!). Once they join, they will also have their own code to invite their friends.

Well, they already have their own code to invite their friends! You can only invite people who do not yet have an Octopus Energy account. We’re sure you know someone else who might be interested in joining the energy revolution and receiving almost 5-star service.

No. You can only receive a referral credit for your first home. You can share your code with your friends!

15 days after the person you invited pays their first bill with Octopus. You can check the status of their sign-up from your personal area. Additionally, we'll send you an email to inform you when we credit your account!

Never! We will deduct the credit from the total on your bill, and anything unused will continue to be saved for you. No expiration. And, of course, if you have Solar Wallet, no problem. It will accumulate, and you will continue to have both credits. You can see the total credit accumulated on your bill.

As long as you use your referral code responsibly, you won't have any limits. In other words, your code is for inviting your friends and acquaintances. If we suspect you're using the code dishonestly (such as sharing it through broadcast channels), we'll deactivate your code.

We'll send you an email to notify you when we apply the credit. You can also see the status of all your referrals from your customer account, both those you've already received and those still pending.

No. You can accumulate the credit in your account to deduct it from your future bills. It does not expire.

We hope you never leave! But if you do, you will lose the accumulated credit.