Can I switch to Octopus in all of the Spanish territories ?

Why should I switch to Octopus?

Can I change my tariff?

What can I do if there is any issue with the switch?

If I have estimate readings, what should I do?

Can I keep my actual contract on my new home?

Why is your energy green?

Can I change my power capacity? 

What power capacity does my home need? 

Can I change my power capacity with the switch?

Do I need a new meter?

Does Octopus charge exit fees?

When is my switch going to happen?

Do I have to call my current supplier to inform about the switch?

Where can I find my CUPS code?

What do I need to switch?

Do I need to send my meter readings?

Where can I check my bills?

I'm renting out my property - should I change the tenant on my contract? 

How long does it take to make the change of tenancy? 

I am moving house, should I end my contract? 

How can I make a change of tenancy? 

Who can use the Solar Wallet? 

Which tariffs include the Solar Wallet?

How can I request it?

What if I don't have solar panels yet?

Is there a monthly fee?

Can I offset the surplus in my second home?

How do I invite my friends?

What if my family member is already with Octopus?

Can I recommend another residence that is also in my name?

When will I receive the credit?

Does the credit expire?

Is there a limit to the credit I can receive?

How will I know when the credit is applied?

Can I receive the credit in cash?

What if I leave Octopus and still have credit?

faqs page

Referidos

Solar Wallet

sobre Octopus

me mudo

facturas y pagos

como hacer el cambio

cambios en el contrato

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At Octopus we love helping you save money with green energy, and nothing would please us more than to bring those savings to your second home too. Now you can register your second home and you'll get a 70€ gift on your first electricity bill.

Add another home and get 70€ electricity credit

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Preguntas y respuestas related about octopus.

Questions and answers to common questions.

Questions and answers related to invoices and payments.

Preguntas y respuestas related contract changes

Questions and answers related to Octopus.

Questions and answers related to billing and payments

How long does it take to change the ownership of my account?

Can I change my power capacity when I make the switch?

Questions and answers related to changes in your contract.

I'm moving home, do I need to drop my supply?

what should I do if my meter readings are estimated?

Will I have an exit fee if I decide to leave?

Questions and answers to the most frequent questions

Questions and answers related to the energy supplier change

Can I keep my current tariff with my new property?

Questions and answers related to moving home.

Do I need to inform my old provider of my decision to switch?

How do I change the ownership of my account?

Can I switch to Octopus from anywhere in Spain?

Questions and answers related to switching supplier.

Preguntas y respuestas related to moving out

How can we help you?