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We value your privacy

You can find more information about the cookies used on the website in our {value}.

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8. Modification of conditions

18. Information on the right of withdrawal

11. Resolution

5. Measuring equipment and access to facilities

15. Protection of personal data

4. Point of supply, quality, installation and technical conditions

14. Legislation and jurisdiction

9. Service charge and security deposit

19. Translation into English

1. Subject of the contract

7. Invoicing and payment

17. Information and/or complaints

6. Price

16. Customer service communications

10. Suspension of service

13. Transfer

3. Customer authorisations

12. Duration, entry into force and commencement of service, early termination, guarantee

2. Online recruitment

Octopus Energy España S.L.U

General terms and conditions for contracting electricity and gas services

Terms and Conditions

dpd@octopusenergy.es

This is the cookie policy of OCTOPUS ENERGY ESP, S.L.U., (hereinafter, OCTOPUS) that we use on our website. If you have any questions or wish to exercise your legal rights, please contact us by email at 

. You will find detailed information about the cookies we use on the website. This cookie policy was last updated in August 2022.

5. Where is my data stored?

4. How to disable cookies?

1. What is a cookie?

Right to data portability

This right only applies to your personal information that we are processing because you consented to our use of it or because there is a contract between us.

You have the right to receive your personal information in a structured, standard and readable format, and to ask us to forward your information to another organisation or to give it to you.

Right of restriction

when we process your personal information because we have a legitimate interest (as described in the section How we use your data) and you are in the process of objecting to this use of your personal information.

we no longer need to process your personal information, but you want us to retain it for legal reasons;    

You can restrict the processing of your personal data when:

Where you exercise your right to restrict the use of your personal information, we will only process your personal information where you agree, except for storage purposes and to handle any legal claims.

our processing of your personal information is in breach of the law, but you do not want us to delete it;

If you believe that we have inaccurate personal information about you;

Right to object

You have the right to object to our processing of your personal data where we do so on the basis of our legitimate interests. If you ask us to stop processing your personal data in this way, we will stop processing your personal data unless we can show you that we have compelling reasons to continue using your personal data. You can also ask us to stop processing your personal data for marketing purposes at any time.

Right to complain

www.aepd.es

You have the right to lodge a complaint with the Office of the Spanish Data Protection Agency. 

Right of suppression

if our processing of your personal data has infringed the law

where you object to our use of your personal data and we have no compelling reason to continue processing them

You have the right to ask us to delete your personal information in the following circumstances:

when we are required to delete your personal information to comply with a law to which we are subject.

where we need your consent to use your personal information, you have withdrawn your consent and there is no other legal way for us to continue to use your personal information

when we no longer need to use your personal data for the reasons we told you that we had collected them    

Right of rectification

You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to ask us to complete personal information that you believe to be incomplete.

Right of access

You have the right to access your personal information that we are processing, and you have the right to receive confirmation and details of whether your personal information is being processed by us.

7. What are my rights under data protection law?

6. How long do we keep your data?

3. What type of cookies do we use?

2. How do we use cookies?

We are committed to providing our customers with truly excellent customer service. We recognise that customers value their data and their privacy, so we treat our customers' data with great care. Our website 

(hereinafter "Website") sets out how and when we collect, use and share your personal information in compliance with the EU General Data Protection Regulation 2016/679, (hereinafter "GDPR") and the Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (hereinafter "LOPDGDD"). This data protection policy has been updated on 15th August 2022.

www.octopusenergy.es 

5. Our security with your data

4. How long my data is stored

1. Who we are

6. Contact us

3. Management of the recruitment process

2. What we collect and use your data for

Data protection policy

For up-to-date information on our policies and service standards

Legal issues

For up-to-date information on our policies and service standards in the following areas:

Our policies