Cookies policy

Esta es la política de cookies de OCTOPUS ENERGY ESP, S.L.U., (en adelante, OCTOPUS) que utilizamos en nuestro sitio web. Si tiene alguna pregunta o desea ejercer sus derechos legales, póngase en contacto por correo electrónico en dpd@octopusenergy.es . You will find detailed information about the cookies we use on the website. This cookie policy was last updated in August 2022.

1. What is a cookie?

A cookie is a small file of letters and numbers that we store on your device. Cookies are an essential and widely used tool, and enable our website to function correctly and efficiently, as well as providing us with useful information about how people use our website. Cookies can only be read by the server that placed them and cannot run any programs or viruses.

2. How do we use cookies?

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good user experience when you browse our website and keeps your visit safe from cross-site spoofing. It also allows us to improve our website, and we use cookies to do useful things, like sending your meter readings through our website, or remembering which tariff you have selected for your quote. By continuing to browse our website, you agree to our use of cookies.

Please note that third parties (including, for example, advertising networks and external service providers such as web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytics/performance cookies or targeting cookies.

3. What type of cookies do we use?

With regard to the purpose of cookies, we use the following cookies on this website:

• Strictly necessary technical cookies: These cookies allow the party responsible for them to monitor and analyse the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and to create browsing profiles of the users of these sites.
• Analysis cookies: These cookies allow the party responsible for them to monitor and analyse the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and to create browsing profiles of the users of these sites.
• Behavioural advertising cookies: These are those that store information on user behaviour obtained through the continuous observation of their browsing habits, which allows a specific profile to be developed in order to display advertising based on the same.

Likewise, with regard to the entity that manages the cookies, this website uses the following:

• Third-party cookies, understood as those that are sent to the user's terminal from a computer or domain that is not managed by the editor but by another entity that processes the data obtained through the cookies.

En el apartado tercero (III) further information about these third parties can be found in this Cookie Policy under the heading "Information about third parties".

• Own cookies: are those that are sent to the user's terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.

With regard to the period of time that they remain activated, we use the following on this website:

• Session cookies: These are designed to collect and store data while the user accesses a web page and disappear when the browser is closed.
• Cookies persistentes: son aquellas en las que los datos siguen almacenados en el terminal y que pueden ser accedidos durante un periodo definido por el responsable de la cookie que puede ir de varios minutos a varios años.

In the table below you will find full information about the cookies used and downloaded on our website.

4. How to disable cookies?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or part of our website, some website functions may not work as intended and your personal data may be less secure.

If you do not want us, or anyone else, to use cookies in your browser, you can

• Delete cookies from your hard drive.
• Configure your browser to block cookies.
• Set your browser to send you a warning before a cookie is stored on your computer.

To learn more about cookies, this website can help youhttps://www.allaboutcookies.org/es/ . This website is not owned or operated by Octopus, but we believe it is useful.

You may not be able to take full advantage of our website without cookies, as some features need cookies to work. If you change your mind, simply re-enable cookies.

5. Where is my data stored?

We are based in Spain, however, some of the third parties and agents we work with may be based outside the European Economic Area (EEA), so the processing of your personal information may involve a transfer of data outside the EEA.

Whenever we transfer your personal data outside the EEA, we will ensure that it is protected by security measures. This may mean only transferring your personal data to a country that the European Commission considers to offer an adequate level of protection, or using specific contractual protections. You can contact us at dpd@octopusenergy.es to find out how we protect specific transfers of your data. In any event, we cannot control, and are not responsible for, the content and accuracy of any third party's terms and conditions and privacy policies, as well as any information that the third party does not provide in English.

All information you provide to us is stored on our secure servers or those of our data storage providers.

6. How long do we keep your data?

We will only retain your personal data for as long as necessary to fulfill the purposes for which we have collected it, including compliance with any legal, regulatory, accounting or administrative requirements.

In determining the appropriate retention period for the personal information we hold, we take into account the amount, nature and sensitivity of the personal information, the risk of harm from the unauthorized use or disclosure of your personal information, the reasons why we process your personal information, applicable legal requirements and whether we can achieve those purposes by other means.

In some circumstances, we may anonymize your personal data (so that it cannot be associated with you) for research or statistical analysis purposes, such as looking at email open rates, or to improve our website and develop new products. In these cases, we may use this information indefinitely without notice to you.

7. What are my rights under data protection law?

You have a number of rights under data protection law, which you can exercise by contacting us. The easiest way to do this is by email at dpd@octopusenergy.es

You have the right to object to our processing of your personal data where we do so on the basis of our legitimate interests. If you ask us to stop processing your personal data in this way, we will stop processing your personal data unless we can show you that we have compelling reasons to continue using your personal data. You can also ask us to stop processing your personal data for marketing purposes at any time.

You have the right to access your personal information that we are processing, and you have the right to receive confirmation and details of whether your personal information is being processed by us.

You have the right to object to our processing of your personal data where we do so on the basis of our legitimate interests. If you ask us to stop processing your personal data in this way, we will stop processing your personal data unless we can show you that we have compelling reasons to continue using your personal data. You can also ask us to stop processing your personal data for marketing purposes at any time.

You can restrict the processing of your personal data when:

• If you believe that we have inaccurate personal information about you;
• our processing of your personal information is in breach of the law, but you do not want us to delete it;
• we no longer need to process your personal information, but you want us to retain it for legal reasons;
• when we process your personal information because we have a legitimate interest (as described in the section How we use your data) and you are in the process of objecting to this use of your personal information.
• Where you exercise your right to restrict the use of your personal information, we will only process your personal information where you agree, except for storage purposes and to handle any legal claims.

This right only applies to your personal information that we are processing because you consented to our use of it or because there is a contract between us.

You have the right to receive your personal information in a structured, standard and readable format, and to ask us to forward your information to another organisation or to give it to you.

You have the right to ask us to delete your personal information in the following circumstances:

• when we no longer need to use your personal data for the reasons we told you that we had collected them
• where we need your consent to use your personal information, you have withdrawn your consent and there is no other legal way for us to continue to use your personal information
• where you object to our use of your personal data and we have no compelling reason to continue processing them
• if our processing of your personal data has infringed the law
• when we are required to delete your personal information to comply with a law to which we are subject.

You have the right to lodge a complaint with the Office of the Spanish Data Protection Agency.  www.aepd.es

Last update: August 2022