I’m moving house
You will have to make another contract through our website for your new supply point and send us an email to inform us that you have moved.
The debts of a contract are for the tenant, no matter who pays the bills. So, if you rent your home and don’t change the tenancy, you’ll be responsible for all the debts of the contract, even if you don’t live there
The change of ownership is a procedure we request from the distributor in your area. It usually takes from 48 to 72 business hours, but it depends on the agility of the distributor.
If you end your contract, your supply will be cut, and the new tenant will pay a significant amount of money to reconnect. Octopus always recommends making a change of tenancy instead of this.
If you need it, we’ll end your contract with the tenant’s consent. This will have a cost of 10,94€ (VAT included) from your distributor.
You can send us an email to hola@octopusenergy.es giving us the new tenant’s personal data so we can begin the process.